Croydon Community Mediation

Do you have a difficulty with your neighbour?

Sometimes it would be nice to live on a desert island because living near other people can be difficult.  We all have varying opinions on what is an acceptable level of noise, for example, or on how to raise children, look after pets, or where rubbish goes.

So what happens if the way your neighbour sees things is different from the way you do and that is causing you distress?  It can be hard to talk to your neighbour about why their behaviour is upsetting you.  So, what do you do?  Put up with it?  Complain?  Try to move away?

Why not try mediation? Our mediators are trained to help you and your neighbour find your own solution to the problem. By asking questions, our mediators can help you to:

  • clarify the problem
  • understand it from your neighbour’s point of view
  • agree the way forward, and
  • help sort out the problem


  • is not judgemental
  • does not take sides
  • does not tell you what to do
  • does not give advice

Mediation is:

  • open to everyone
  • confidential
  • voluntary

This service is free for all residents in The London Borough of Croydon.

The Process

Step One

You, your neighbour or your tenancy officer contact us and we arrange separate, informal meetings with you and your neighbour.  Mediators will visit you in your home to get both sides of the problem and, unless you give permission, they will not tell your neighbour what was discussed.  This gives you a chance to find out about mediation and ask us questions, and help you decide if mediation is for you: remember, mediation is voluntary and you can pull out at any stage.

Step Two

After you have both had a chance to explain how you feel, and have both decided to mediate, we will make arrangements for you to meet on neutral ground, usually at the CCM offices, to talk over the difficulty.  Mediators are there to help you talk to each other, and give both sides an opportunity to tell the other how their actions are affecting them, find out the reason for the actions, and then find a way of minimising the difficulty caused.  The mediators will then draw up an agreement, which you both sign.

We do keep in touch.  We will contact you a few weeks later and ask how everything is, and you can also phone us if you want to.

Let's listen let's talk